Do you want to get more out of your social media marketing efforts?
Chatrace might be the answer!
This chatbot software allows you to engage with customers on different channels, such as Facebook, Instagram, Telegram and many more.
It can help you increase sales and ROI.
Before giving it a try, if you are looking for an honest chatrace review then you’ve arrived at the right place to read an unbiased review of chatrace in 2023.
What is Chatrace?
Chatrace is a cloud based chat bot app which helps startups and business owners to interact with their leads and customers through automated bot messaging and with live chat too.
With the help of bot messaging from Chatrace, you can easily increase the response time of your Facebook page which would help to increase the new leads for your business.
Moreover, the live chat feature of Chatrace ensures that your customers are always reachable and able to have a conversation with you.
Chatrace works by using AI and NLP (natural language processing) which allows you to easily engage with your leads and customers.
You can easily setup predefined rules of templates based on queries or keywords to trigger the automated response by chatbot created inside your Chatrace account.
And you can see detailed analytics report in your Chatrace user dashboard area which will show you how many subscribers you are getting, how you are getting, sent messages and many more amazing stuff.
Who Should Use Chatrace?
There is no limit for businesses who should try Chatrace because chatbot has a lot of powerful strategies which can surely help to grow up the business performance without any complicated setup.
But as per my personal observation, it is perfectly suitable for the businesses mentioned below-
And many more…
Benefits of Using Chatrace
There are no limits on the list of benefits by Chatrace.
Personally I am using it for my e-commerce stores and my personal assets.
And I can say that I am still exploring what better I can do with Chatrace.
Where Should You Use Chatrace?
There are many places which can actually help you to achieve better results with Chatrace because it can reduce the human involvement and improve the customer experience.
And you can notice the difference in the performance after Chatrace implementation in your business.
As per my experience, Chatrace can help with the below mentioned use cases-
And many more which you can plan for your business.
Keep in mind that it’s not limited to only use cases I mentioned but it’s completely depend on your practice with Chatrace and creating chatbots.
Chatrace has many features and even I don’t know all of them.
Because every chatbot channel has it’s different use cases and features.
But here I am listing the most important features which can surely help to any business with chatbot marketing-
And many more…
Chatbot Channels In Chatrace
Chatrace is not only for Facebook messenger bot.
You’ll be happy to know that chatrace has total 8 chatbot channels and it’s increasing as the technology allows and demand comes from users.
Let’s have a look over the chatbot channels in chatrace-
Facebook Messenger Chatbot
Facebook messenger chatbot is one of the most chatbot platform in the world and mostly businesses are using it everyday.
Because grabbing a lead on facebook messenger has low chance of fake leads.
Facebook messenger chatbot by chatrace has many powerful chatbot elements which doesn’t come in any other similar software.
Majority of the people have more than one phone number, email address but a very few people create more than one facebook account.
So Facebook messenger chatbot has the benefit of getting high quality leads on automation.
With Facebook messenger chatbot, you can get user’s full name, email, phone number, timezone, gender, profile picture and many more information without getting involved into the conversation.
Instagram chatbot is a great way to engage with your active followers.
You can send them small tasks or promote your products or services directly from Instagram chatbot.
Instagram also allows you to track engagement rates and see detailed information on who interacted with what message in real-time.
This gives you an edge over the competition and helps you to understand how best to reach your target market.
Telegram chatbot is perfect for businesses that want to stay ahead of the curve.
It’s a fast, secure and easy way to communicate with customers on a global scale.
You can use Telegram chatbot to answer customer questions, engage with potential customers and keep them informed about your latest products or services.
However, you’ll need to install the Telegram app on your customers’ devices.
Google Business Profile
Google business profile is a powerful tool that lets you manage your online presence from one location.
You can use it to create a website, build an email list and connect with potential customers.
Google also offers powerful tools to help you sell online, such as Google Adwords and Google Pay.
Viber is a popular chat app with over 700 million users.
It’s perfect for businesses that want to keep in touch with their customers on the go.
You can use Viber chatbot to handle customer queries, manage your fleet and answer questions about products or services.
There are very less softwares in the market with support of chatbot on viber and Chatrace is one of them.
If you are tired by using different marketing channel for SMS then Chatrace has functionality to send SMS from the dashboard.
You can send SMS from chatrace by integrating any open API from your SMS provider.
It’s very much easier and doesn’t require any developer skill to setup.
WhatsApp chatbot is coming into the trend in 2023 and businesses who want to stay ahead of the curve should consider using WhatsApp chatbots.
With WhatsApp chatbot, you can easily automate customer service tasks, answer questions and keep your customers informed about your latest product launches.
You can also use chatbot to interact with potential customers in real time.
And chatrace can help you to setup the WhatsApp chatbot easily.
Website Chat Widget
If you have goal to convert your website visitors into potential leads, customers or clients then adding a chat widget on the website is a great way.
And chatrace allows you to create and add a chat widget on your website.
Then you can chat with your visitors based on your pre-defined flows.
And to do this, you don’t need any other software.
Since Chatrace is an omnichannel chatbot platform, so it developed a lot of native integrations and offers open API too.
The native integrations includes-
If your choice of the software is not listed above then no worries.
Chatrace has the open API which allows to integrate with any other software which accept the response as open API or webhook.
Not only this but if you want to integrate other email marketing, SMS marketing, CRM, conversion tracking or any software then you can use below listed workflow automation softwares-
Pabbly Connect is one of the fastest growing workflow automation tool which has the features to setup almost all basic to complex workflows easily.
If you are thinking to integrate any CRM like Zoho CRM with Chatrace then Pabbly Connect help to do that in less than 5 minutes without hiring a developer to setup the integration.
Not only that but if you have any other email marketing tool outside of Active Campaign or Get Response then you can integrate that too very quickly.
Check – Pabbly Connect Lifetime Deal
KonnectzIT is one of the most easiest workflow automation tools which has the canvas based drag and drop app based automation builder.
If you are completely new to setup automations and integrations between different apps then KonnnectzIT is good to go solution for you.
It has native integration with Chatrace and you can easily connect 800+ different apps without help of any professional developer.
KonnectzIT has amazing features which can help to improve the user experience inside Chatrace software.
Zapier is the leader in automation industry because it started in 2011 and now it’s one of the Fortune 500 companies.
Zapier has 5000+ apps integrated which covered almost every industry.
So if you want to integrate your Chatrace with a lot of apps which are not connected to other platforms, then you can try Zapier.
Keep in mind that the pricing plans of Zapier is the most expensive plans in the market in comparison with any similar software.
Due to pricing, many people look for Zapier alternatives.
Make (Formally Integromat)
Make is another great solution to integrate Chatrace with thousands of apps.
It’s almost similar to Zapier but with different user interface and a lot of powerful features.
Make has 4000+ integrated apps which can easily integrate with Chatrace to achieve your goals.
Chatrace pricing plan is very simple.
They offer only two plans-
- Free plan with limited features
- Pro plan with unlimited features (start from $9/month only)
|Facebook Messenger Chatbot||✅||✅|
|Web Chat Widget||✅||✅|
|Google Business Profile Chatbot||✅||✅|
|Unlimited Team Members||✅||✅|
|Unlimited Tags & Custom Fields||✅||✅|
|Allowed Subscribers||500||Based On Plan|
|Inbox With Human Takeover||❌||✅|
|Facebook Comment Automation||❌||✅|
|Instagram Comment Automation||❌||✅|
|Access To All Integrations||❌||✅|
|Priority Support (24×7)||❌||✅|
Chatrace Pros And Cons
- Facebook messenger chatbot
- Instagram messenger chatbot
- Telegram chatbot
- Viber chatbot
- Google business profile chatbot
- Web chat widget
- WhatsApp chatbot
- No limit on features in pro plan
- Affordable and flexible pricing
- Open API
- Drag and drop chatbot flow builder
- Share chatbot flow as template
- Invite team member
- Folders to organize everything easily
- Simple, neat and clean user interface
- A lot of native powerful integrations
- Community of 2000+ members
- Amazing customer support
- Detailed documentation
- White label service available for agencies
- Embed widget, pop up opt-in, full page modal these growth tools are not available.
- Site tracking is not available.
Chatrace has a lot of help articles and youtube videos in form of basic tutorials.
You can check a few video tutorials below
The chatbot industry is not new in 2023 and there are many new platforms coming into the market to serve chatbot as service for businesses and startups.
But most of them are not having all the basic required features, stability and clear roadmap with the estimated timeline.
I’ve found only one alternative to chatrace which is really impressive.
Manychat is world’s most popular messenger marketing and chatbot platform with largest users in the industry till the date.
Undoubtedly Manychat has powerful team to create and update many features regularly and they have big collaborations too.
Currently Manychat has the following chatbot channels-
- Facebook messenger
Pros And Cons of Manychat
- Manychat is the leading software in chatbot marketing
- Manychat has a large Facebook group where people ask questions and share tips
- Native integration with Shopify with user behaviour tracking
- Highly stable platform
- Facebook messenger chatbot
- Instagram chatbot
- WhatsApp chatbot
- SMS chatbot
- Public API
- Integration with Zapier, Make, Pabbly Connect
- Inbuilt Email Marketing Feature
- Neat & Clean User Interface
- Detailed Help Documents
- A lot of tutorial videos available on YouTube
- Support system is not good
- Expensive in comparison with alternatives
Chatrace has thousands of clients who are using and growing their business everyday.
I am attaching a few reviews below
Chatrace support is one of the best support I have even experienced.
Doesn’t matter what kind of issue you have with in chatrace, they will be happy to fix it as quick as possible.
To get support, you can drop a message to it’s official Facebook page and then chatbot will trigger to register your support query.
And you can expect the reply anytime soon.
Apart from it, you can ask your doubts in the chatrace official Facebook group too where people can help you to solve your queries.
Verdict on Chatrace Review
Are you just starting the chatbot marketing for your business ?
Are you exploring a chatbot platform which doesn’t need developer skills to setup?
Are you looking for a solution to respond your subscribers, users queries in real-time?
If the answer is “YES” for all the three questions then Chatrace is made for you.
It has everything which you can start using from today itself.
Pricing plans are very much affordable with a lot of features and there is no hidden cost.
Frequently Asked Questions on Chatrace
What is Chatrace?
Chatrace is a chatbot platform which allows to create chatbots on platforms like Facebook messenger, Instagram, Google Business Profile, Telegram, Viber, SMS and many more.
Does Chatrace really work ?
Chatrace works absolutely fine.
Is it safe to use Chatrace ?
Chatrace is completely safe to use for individuals and businesses.
Is there a money-back guarantee for Chatrace ?
Yes, Chatrace offer 30 days money back guarantee.